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From Broadway to Swedish e-commerce
From Broadway to Swedish e-commerce
17 January 2022

His journey from simple conditions to multiply awarded world artists is an astonishing success story. This is the story of Jon-Joven Uy, who now begins a new chapter at OnlineFactory, in the role of Vice CEO. Follow along throughout a fast-paced life and be inspired by the lessons along the way.

out sourcing customer support
3 good reasons to outsource customer service
4 June 2021

More and more Swedish e-retailers have opened their eyes to outsourcing customer service in recent years. Especially during the pandemic, where restrictions made it necessary to work remotely regardless. Entrepreneurs who were previously unsure about putting all or part of their work at a distance have now realized the many benefits of such an arrangement. In this article, we list three of the top reasons why outsourcing customer service is so profitable.

Rolf, the german customer service agent who speaks 6 languages and has double master degree!
28 October 2020

That Rolf is overqualified for his work in customer service is, to say the least, an understatement. With a master's degree in literature and a Masters of Business Administration (MBA), Rolf is used to higher positions but today very satisfied with his life at OnlineFactory in the Philippines where he works for the Swedish e-retailer Bemz.

Prettypegs: got the business idea because of boring sofa legs at ikea
22 October 2020

Jana and her future husband Mikael were at IKEA to buy a sofa. They found a really nice sofa that they wanted but there was a problem: The sofa legs were boring and not directly personal! On the way home in the car from IKEA, the idea for Prettypegs was born.

The Philippine President’s bodyguard arranged the job at OnlineFactory for Roger
12 October 2020

Seven years ago, Roger Soller was unemployed on the island of Mindoro. It is a few hours’ drive in the south of Manila. Brother Rholly called him with a job offer as a caretaker in Manila. Roger took the chance immediately and moved to Manila a few days later.

Lyko: Will reach 10 billion by lowering the conversion rate and being less data-driven!
02 October 2020

During the interview, CEO Rickard Lyko reveals that the fast-growing company wants to turn over SEK 10 billion in 2028. But it wants to do so by being less data-driven, lowering the conversion rate, and focusing even more on strengthening its brand.

The competitor missed his job interview – Johan now has over 150 employees in the Philippines!
28 September 2020

Johan Jedåker was together with another candidate called for a job interview as a customer service employee at OnlineFactory in the Philippines. The other candidate missed his job interview and Johan got the job. He has now advanced to operations manager and is currently responsible for more than 150 employees.

From computer salesman at Ericsson to the ambassador for Sweden in the Philippines
21 September 2020

Harald Fries began his career as a researcher in economics. He then worked as a computer salesman at Ericsson in Stockholm where he met his wife Susan from the Philippines. Today he is Sweden's ambassador to the Philippine capital Manila.

From the Philippine rice fields to a web developer for Swedish e-retailers
14 September 2020

Just 7 years ago, Marche lived with her parents in a simple house on stilts in the rice fields of the southern Philippines. Today she works as a web developer for Swedish e-commerce companies.