NEWS
One of the world’s largest multi-sport events will take place in Thailand from December 9 to 20, 2025. The SEA Games, often referred to as Southeast Asia’s own Olympics, brings together thousands of athletes from across the region. OnlineFactory is participating as a long- standing sponsor of the Philippine men’s...
OnlineFactory reached a new milestone on October 30 with the inauguration of an extra office floor. This is the second expansion in the company’s 11-year history. The opening ceremony saw the attendance of business partners, employees, friends, family, and a notable guest: former Swedish ambassador Harald Fries. This was Mr....
His journey from simple conditions to multiply awarded world artists is an astonishing success story. This is the story of Jon-Joven Uy, who now begins a new chapter at OnlineFactory, in the role of Vice CEO. Follow along throughout a fast-paced life and be inspired by the lessons along the...
There are many reasons why e-merchants choose to outsource all or part of their customer service. Packing and sending incoming orders is difficult to outsource as it requires someone to do this physically in a warehouse. This can of course also be outsourced via 3PL, third-party warehouses. But above all,...
That Rolf is overqualified for his work in customer service is, to say the least, an understatement. With a master's degree in literature and a Masters of Business Administration (MBA), Rolf is used to higher positions but is today very satisfied with his life at OnlineFactory in the Philippines where...
Jana and her future husband Mikael were at IKEA to buy a sofa. They found a really nice sofa that they wanted but there was a problem: The sofa legs were boring and not directly personal! On the way home in the car from IKEA, the idea for Prettypegs was...
Seven years ago, Roger Soller was unemployed on the island of Mindoro. It is a few hours’ drive in the south of Manila. Brother Rholly called him with a job offer as a caretaker in Manila. Roger took the chance immediately and moved to Manila a few days later. Rholly...
During the interview, CEO Rickard Lyko reveals that the fast-growing company wants to turn over SEK 10 billion in 2028. But it wants to do so by being less data-driven, lowering the conversion rate, and focusing even more on strengthening its brand. A statement that probably puts ants in the...
Johan Jedåker was together with another candidate called for a job interview as a customer service employee at OnlineFactory in the Philippines. The other candidate missed his job interview and Johan got the job. He has now advanced to operations manager and is currently responsible for more than 150 employees....
