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expert solutions
in e-commerce

We offer high quality offshore outsourcing services in Manila with an in-house Scandinavian management team.
 

Outsourcing Customer Support Philippines

We want to help our online clients to be more competitive through offshore outsourcing services such as customer support, web-development content management and influencer marketing.
ABOUT US

ABOUT US

Outsourcing Customer Support Philippines Office manager
KRISTINA
MERO
Office Manager
Outsourcing Customer Support Philippines HR manager
ABEGAIL
ARAMBALA
Human Resource Manager
Outsourcing Customer Support Philippines CEO
PETER
ERIKSSON
CEO
Outsourcing Customer Support Philippines Operations manager
ROBERT
KAUMA
Operations Manager
WHAT WE DO
Outsourcing Customer Support Philippines Customer support
CUSTOMER SUPPORT
We offer customer support services 24/7/365 such as lead generating, outbound calls (cold calls), proactive chat sales, inbound customer support and content management…
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Outsourcing Customer Support Philippines Influencer marketing
INFLUENCER MARKETING
Influencer marketing has been a buzz word the last years and some e-commerce companies
have had an enormous success with Influencer Marketing…
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Outsourcing Customer Support Philippines Content management
CONTENT MANAGEMENT
All online companies are in need of Content Management for their online sites.
Some processes can be automated but other processes still needs to be handled by manpower…
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CORPORATE SOCIAL RESPONSIBILITY
Our founder, Peter Eriksson, has his background from the voluntary sector in Sweden before he started his professional career in business. Already at the founding of OnlineFactory.asia, it has been a natural part to integrate CSR in our ordinary business.

The gap between rich and poor are extremely high in the Philippines in the global perspective. We want to do our part to reduce this gap and together work for a better world. We can’t make it better for everyone – but it is a victory for every individual that we can help with our effort.

Our company do not only want to focus on our own profit – we also want to take responsibility to develop the society we are living and working in, that will be beneficial for our company, our employees, our clients and the society.

 
Outsourcing Customer Support Philippines Company

OUR COMPANY
Our office is located outside the business district of Manila, in a residential area…
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Outsourcing Customer Support Philippines Home for the angels

HOME FOR THE ANGELS
We have for several years chosen to support the orphanage ‘The home of the angels‘, which is located near our office…
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Outsourcing Customer Support Philippines Internship program

SCHOLARSHIP HOLDER, ALESSANDRA LOUISE KAW
For several years, we have supported our scholar Alessandra through her High School studies…
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Outsourcing Customer Support Philippines Floorball sponsorship

THE FILIPINO NATIONAL TEAM IN FLOORBALL
Due to Covid, Philippines was given a free ride to this year’s Men’s Floorball…
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CHRISTMAS BAG DISTRIBUTION IN THE NEIGHBOURING AREA
Our office is located in a relatively poor part of Manila, outside of the business districts…
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Outsourcing Customer Support Philippines cat shelter

CAT SHELTER ‘STRAY ANIMALS’
We support a cat shelter called ‘Stray Animals’ on a monthly basis and also through separate …
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Outsourcing Customer Support Philippines floorball team

KAISMORA’S MEN’S JUNIOR TEAM IN FLOORBALL
During the year, we’ve sponsored Kaismora’s men’s juniors with an education in mental training…
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Outsourcing Customer Support Phillippines maritxell foundation

MERITXELL FOUNDATION
Meritxell is an orphanage located in Marikina, Metro Manila. Meritxell focuses on caring for young…
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Outsourcing Customer Support Philippines San Loreno Ruiz Home for the elderly

SAN LORENZO RUIZ HOME FOR THE ELDERLY
In the Philippines, there’s no elderly care like we are used to in Sweden…
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Outsourcing Customer Support Philippines scholarship cathlyn

SCHOLARSHIP, CATHLYN G OGOY
In the Philippines, there’s no elderly care like we are used to in Sweden…
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STUDENTS AT THE UNIVERSITY OF THE PHILIPPINES (UP)
We have chosen to support 5 promising students at IMSP…
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Outsourcing Customer Support Philippines childhood cancer

SANTA AGAINST CHILDHOOD CANCER
Tobias Guldstrand has for many years dedicated a large part of his spare time…
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DISASTER ASSISTANCE
The Philippines suffers from a number of natural disasters such as typhones, earthquakes and…
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Outsourcing Customer Support Philippines adlibris logo Outsourcing Customer Support Philippines rawnice logo Outsourcing Customer Support Philippines skruvat logo Outsourcing Customer Support Philippines photowall logo Outsourcing Customer Support Philippines bythjul logo Outsourcing Customer Support Philippines nonviolence logo Outsourcing Customer Support Philippines swati logo Outsourcing Customer Support Philippines bemz logo
our floorbal team
 
WE HAVE OUR OWN FLOORBALL TEAM THAT ARE FILIPINO CHAMPIONS
anniversary
 
WE ARE CELEBRATING OUR ANNIVERSARY EVERY YEAR WITH AWESOME PEOPLE
awarding
 
WE CELEBRATE OUR STAFF WITH A BIG AWARD EVERY YEAR
 
OUR STAFF – OUR ASSETS – OUR FAMILY
 

Our staff is our most important asset. We really care about our staff – like our family, and we strive to create a great working environment with a low employee turnover.

In our latest Employee Satisfaction survey, we improved on the total score from 4.4 to 4.5 (out of max 5.0) on the question of the employee’s total work satisfaction. It is a good score but we will work even harder to continue to grow as an employer.

CAREERS
 

We are constantly looking for new employees to grow our team – whether you are looking for a work as a customer support agent, data encoder or to replace our CEO.

We do not care so much in completed exams and your formal education, but it is good if you at least have studied two years in college. We value more your previous experiences especially your attitude. We are looking for Loyal Humble Performers.

We are looking forward to your application!

Outsourcing Customer Support Philippines CSR-Agent

Online Factory took me to the next level of my own potential.

-Aron
Bilingual CSR-Agent
(Spanish/Swedish)
Outsourcing Customer Support Philippines Admin assistant

Online Factory is such a great workplace and you get treated as family.

-Thessa
Virtual Assistant
(Filipina)
Outsourcing Customer Support Philippines CSR-Agent

Online Factory is like my second family in the Philippines.

-Kiyoung
Bilingual CSR-Agent
(Korean/English)
 
CORE VALUES

Our basic model in our client projects is that we always recruit dedicated agents that only works with one client. Our belief is that success is all about finding the right people and develop them to their best. The right employee for the right job.

Depending on our clients needs in language and industrial skills – we can always find an employee that have the right skill set for the job.

 
Loyal
 

Loyalty to the family is very important in the Filipino culture. OnlineFactory.asia wants to build a strong and loyal relationship with our employees-almost as we are their extended family. We think that it is essential for all parties to develop strong, lasting relations.

Humble
 

We believe in constant development, especially in our fast – pace online industry. We constantly need to upgrade our knowledge to be a competitive player. We are looking for humble employees who will be open-minded for constant development.

Performer
 

We are looking for people who wants to perform a little bit better each and every day. We work hard with KPI’s to beat records, introducing sports, and other things to make our staff to be peak performers.

BE PART OF OUR GROWING FAMILY!
Contact us form En

Contact us form En