Globalization and outsourcing: How are they related to each other?
We often hear or encounter the words globalization and outsourcing, especially if the subject is about economics and trade. In one aspect, these two words are interconnected because of their functions. In some ways they are different.
Globalization has different meanings. It differs in some way when you define it categorically. In general, it is the process by which goods, services, people, technology, information, and jobs move and spread throughout the world in a harmonious and organized way. But in economic terms, globalization means the interconnection of nations around the world that are being pushed through the free market.
In truth, globalization has already begun in early civilization. Therefore, it can not consider a new concept. In ancient times, merchants from different countries traveled long distances to buy goods that were rare and expensive in their regions. Global trade continues to grow and become part of people’s everyday lives. Now that the development of communication and technology continues, globalization is expanding and helping countries achieve the success of the global economy.
At the same time, outsourcing is part of globalization. Outsourcing of customer service arises due to the continuous development of the internet. It is a business process where companies hire external suppliers to perform tasks and jobs for their company that is traditionally done by their own employees. Outsourcing customer service has become widely used by many companies around the world after they learned how cost-effective this business strategy is. It also helped them earn more profits and income by reducing labor and operating costs. Many progressive countries in the western part of the world, such as the United States and the United Kingdom, transfer some of their business tasks to developing countries in Asia such as the Philippines.
An example of outsourced customer support is that companies in the United States have entered into agreements with outsourcing companies in the Philippines to manage the company’s online customer service. They enable the outsourcing company in the Philippines to establish and provide a customer service team that will address all questions, complaints, and other customers’ concerns regarding their brands. The Philippines is now one of the best countries (in India) in the Business Process Outsourcing (BPO) industry. Companies all over the world continue to transfer their business functions in this archipelago country. Apart from outsourced customer support, other business tasks that can be outsourced are information technology, virtual help, graphic design, content management, influencer marketing, to name a few.
How are globalization and outsourcing related to each other? First, they are the positive result of the constant progress of the Internet and modern technology. Second, globalization and outsourcing help our economy and our companies become more accessible and productive. They help countries reach out to each other to do business that both parties will benefit from. It shows that outsourcing has helped increase globalization. It is possible to achieve global business goals and they help each other countries become more competitive around the world.
Outsourcing customer service is best done through Onlinefactory.
