How is outsourcing in the Philippines now?

It has been almost a year since the entire Philippines was placed in Enhanced Community Quarantine (ECQ) on March 16, 2020. It lasted for two months after the government decided to ease the quarantine and switch to Modified ECQ on May 18. As the months go by, the quarantine is not completely eradicated due to the global health risks posed by the COVID-19 pandemic. We are in the process of completing the first quarter of 2021, and we are still under general quarantine. One of the first questions from many economists and marketers is what would happen to the Philippine economy, especially with outsourced customer support to the Philippines?

The Philippines recognizes outsourcing customer service as one of the pillars of our economy, and we cannot afford to leave it. We have already established our strong base in outsourcing and gained the trust and respect of many international customers. It began in the late 1980s, flourished to succeed in the 1990s, and provided thousands of job opportunities to many Filipinos. Now the Philippine government is making great efforts and plans to keep business process outsourcing (BPO) robust and powerful despite the health and economic problems we still face.

How is the latest situation for outsourcing customer service in the Philippines? Below are some updates in the outsourcing world in the country:

• We expect the Philippines’ $ 26 billion outsourcing industry for its continued growth amid the danger of the pandemic. There is a three-year state aid plan that is important for increasing its competitiveness.
• We have high hopes for the government’s Digital Cities 2025 program. This project is to spread economic growth in twenty-five key cities across the country. The main goal is to spread different types of jobs, especially in outsourcing. And not just in Metro Manila but in other progressive rural cities.
• We are all happy about the CREATE (Corporate Recovery and Tax Incentives for Enterprises) bill, the final version of which was already ratified by Congress in the last week of January 2021. Only the President’s signature is needed for it to become law. The aim of this bill is to reduce income tax from 30% to 20% over time but limit incentives that outsourcing and other companies enjoy.
• To combat the spread of coronavirus, more than 90% of BPO employees have been allowed to work from home. Although some barriers such as internet access, adequate and promotional workspace at home, and others are unavoidable. Nevertheless, BPO employees have successfully done their jobs remotely. The Philippine Economic Zone Authority (PEZA), a government agency that grants tax incentives, has allowed outsourcing companies to continue working from home until September this year, according to Rey Untal, head of IBPAP.

Outsourcing customer service in the Philippines is still strong and resilient, mainly due to the unwavering support from the government and the outsourcing staff themselves. An example is outsourcing customer support. Many Filipino customer service agents love and are dedicated to their work, not only because of their valued customers but also for the companies that continue to trust them to manage their customer service.

And now that vaccines have begun to become available in the country, we can positively believe that the pandemic is over. Outsourcing in the Philippines is a better choice for your goal of reducing business costs.

Outsourcing customer service is best done through OnlinFactory.