Achieving Economic Resiliency Via Outsourcing
The power of customer service outsourcing has proven to be effective in achieving economic resiliency. It is essential for the business continuation amidst an economic slump brought by different external factors, such as the COVID-19 pandemic. We already reached more than half of 2021, but still the pandemic is not yet over. Some businesses are still trying to bounce back to normal, some are still picking up the pieces, and they are already successfully able to go back to normal. Probably one of the marketing studies of businesses like you is to discover what kind of customers make a larger part and how you can bring them to your brand and earn their loyalty.
Millennials, Generation Y, Gen Next, iGen, and Gen Z, share the biggest consumers in today’s market. They are composed of professionals, workers, and students. Thus, they are the buyers of your products and services. And of course, you need them for your business. Their strong support means a lot to your company. The question here is, how can you make them loyal customers? Simple. Outsource customer service 24/7.
The young generation was born and raised in a world where everything is quick and abrupt due to modern technology. Most are impulsive buyers. They will purchase brands they want, without thinking that they will be on a short budget, their money is not enough, or they will depend on their parents to buy the products they want. These customers are sure buyers, and you need to acquire them and make them loyal customers for your brand. However, they are the kind of customers who don’t like to be waited to fix their issues and concerns regarding the products they bought from you. And despite being tech-savvy, they hate to use e-mails to extend their queries and be welcomed by the auto-generated reply. If you apply this kind of outsourced customer service to your company, you are just pushing your customers to leave you and move to your competitors. The secret to making them happy is by giving them the best customer service through outsourcing customer service 24/7.
Below are the two methods you can use when you outsource customer service 24/7:
24-hour phone call support. Though the younger generation is tech-savvy and dependent on modern gadgets, many still prefer to use phone calls to reach out to the brand, especially during the crucial part that they badly needed support. They tend to be irritated when problems are not resolved instantly. If this would be the case, they will not forget your brand and consider it their most hated thing. Their angst and bad experiences can spread like a fire on social media. Never allow this nightmare to happen because it can damage your brand.
24-hour chat support. It is non-voice support where agents answer queries and assistance from the customers. Through chatting and typing, customers can communicate with the agents at the exact time. Many younger people choose this platform to extend their issues and concerns, especially those who grew up chatting.
By providing unceasing customer service via customer support outsourcing, you can attract more customers, increase your revenues, and earn their loyalty. It’s essential to get people’s trust and confidence, and that makes them feel special through outsourcing customer support 24/7.
