Why Is Outsourcing Essential to Your Business?
Is your business already experiencing that your staff can no longer accommodate or do the tasks properly and immediately because they are already piling up? No need to worry because it only means that your business is progressing. One sign that your company is expanding is when you need additional people to handle non-core tasks but essentially need. An example of this is online customer service. We all know that the customers are the lifeline of our business. If not for their continuous support, we will not have a flourishing business. That’s why it is essential to give them the best customer assistance through outsourcing customer service.
Outsourcing is a business practice of sending out certain tasks to another company (outsourcing firm) instead of handling them by the in-house staff. Over the past decade, it has become a major business trend for companies that want to achieve a cost-efficient way of running a business. Many companies–from starting up to large-scale–are applying this strategy as a method to progress while controlling payroll and overhead expenses.
Outsourcing was first introduced in 1980 in the business industry and became a fundamental aspect until the 90s. Its etymology is from the two words “outside resourcing,” which means allowing your work to be done by people from outside your business. Now, it is often referred to as Business Process Outsourcing. By outsourcing, it could be through freelancing or by hiring another company. After that, outsourcing became an exciting and inexpensive way of transferring non-core business tasks to the outside party.
Online outsourcing is done either by local and foreign contracting out, and sometimes it includes offshoring or nearshoring. Offshoring is sending out job orders to a distant country or contracting an external organization to transfer some business tasks to a remote country. Meanwhile, nearshoring is a strategy of moving out a business process to a neighboring country. Today, offshoring is widely used by the majority of companies in the world.
Since the emergence of outsourcing until now, this helpful business strategy has become a part of the business method, more e-retailers have already applied this effective strategy. There are several benefits companies can get when they outsource their customer service. But the primary attraction is it helps reduce labor and operating expenses. Other benefits of outsourcing: it gives flexibility, such as offering customer assistance to customers from different time zones, gives you a chance to focus on the core aspects of your business, and acquiring excellent and competitive workers outside your country.
Outsourcing customer service is the most in-demand in the Philippines. Many international companies are attracted to entrust their customer service to the Filipino customer service agents because of the qualities that they need in handling customers, such as English proficiency, politeness, courteousness, hardworking, and flexibility. Filipino customer service agents are a bunch of people who are people-oriented and easy to speak with. And the outsourcing industry is one of the great help, and considered a pillar in the Philippine economy, especially during a pandemic.
Outsourcing is an essential part of global e-commerce. Though there are few negative comments about this strategy, to sum it up, outsourcing customer support becomes useful and a crucial part of the business. Companies who continue to outsource are the living testimonials that outsourcing is essential.
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