Reasons Why Many Choose Outsourcing Customer Service in the Philippines
Filipinos who are going abroad to work had started sometime in the late 70s up to now. The reason was they wanted to look for better jobs and higher salaries that they couldn’t find when they stayed in the Philippines. But in the late 1990s, the situation turned 360 degrees when outsourcing in the Philippines kicked off and brought many job opportunities to the qualified Filipinos. It became an opportune time and reason for them to get a good job and higher salaries without leaving the country. The number of companies from different countries who chose to outsource some of their business tasks, particularly outsourcing customer service, is surging.
What is the reason why many countries decided to outsource to the Philippines?
But before that, let us define the meaning of outsourcing.
Outsourcing is a business strategy of transferring services to a party outside your company. These services were performed by external staff from the outsourcing firm that used to be traditionally done by the company’s employees. It is a practice that many companies were enticed to apply for a cost-cutting measure. Meaning, it can affect a wide range of jobs, from outsourcing customer support to back-office tasks.
Below are the three top reasons why the Philippines is one of the best outsourcing hubs in the world:
Labor and operational cost reductions. These two are the primary reasons why companies from different parts of the globe choose to outsource customer service in the Philippines. As an affluent businessman, big, or startup, you’ll enjoy savings of 60% to 80% for operational expenses and employees’ salaries. For big companies, you can convert your savings for more business expansions. And for startups, you can start a business with only a limited budget.
Outsourcing of customer service in the Philippines allows you to pay less for quality work. The salary of new graduates in the country is lower compared to the workers from the US and other European countries. The salary of Filipino skilled workers is 75% less than Americans in the same jobs. It became possible because of the low cost of living in the Philippines. The materials and supplies to be used in setting up an office are cheaper, and also the commodities.
Filipinos’ High English Proficiency. According to a study, the percentage of Filipinos who are English fluent is 70%. It’s not surprising because English is already taught to the children even before they enter proper schooling. And the fluency is reinforced and enhanced because English is the medium of teaching in all schools and becomes the primary language for local business. In addition to that, the Philippine media is captured by English. It is the reason why someone who had not been sent to school was familiarized with the language.
Hardworking, highly skilled, and impressive work ethic. Do you want to find these qualities in your employees? Filipinos are known to possess these qualities when it comes to working. Many companies have already proven these, that’s why they choose the Philippines as their business outsourcing partner. Filipinos are hardworking because they were inspired to do their best for their family. They are skilled in different work fields because the government provides proper training. When it comes to working ethics, they are proven to excel in this aspect.
Outsource your business tasks in the Philippines, such as outsourcing customer service, influencer marketing, and content management to achieve cost-effectiveness, efficiency, and flexibility.
