Excellent Customer Support is Achievable Through Outsourcing

A survey says that 41% of customers think that their biggest frustration is to wait and queue in line for a few minutes. Meanwhile, 86% of customers are willing to pay more to have a good customer experience. And 73% of customers stated that they would be hooked with the brand if the customer service is friendly and approachable.

Of course, all customers want to experience excellent customer support from the brand they purchase regularly. It should be remembered by entrepreneurs like you if you want to stay in business and defeat your competitors. By providing outsourcing customer support, especially excellent ones, you will continue to progress despite economic challenges such as the pandemic brought by the coronavirus. Customer service is all about meeting and exceeding customers’ expectations. And it must be an excellent one if you want to be on top among all your business’ contenders.

Because of the pandemic that we are still experiencing now, many customers decided to shop online instead of visiting brick-and-mortar stores. So, as a wise businessman, you must also provide online customer service to make your customers loyal to your brand. It is also a way to attract potential new customers. Regardless of the numerous competitors in the market, customers will continue to support your brand through excellent customer service.

To achieve excellent customer care, outsourcing customer support is the answer. Through outsourcing, you can provide good customer service to your customers in a cost-effective way. Aside from that, there are other benefits you’ll gain through outsourcing, such as focusing on the core functions of your business and an opportunity to hire experts and skilled workers from other countries who are willing to handle your customer support 24/7. A perfect example is outsourcing customer support in the Philippines. Many international companies have already proven that Filipinos are great customer service agents because of the qualities that a customer service representative should possess like English proficiency, flexibility, empathy, friendliness, and many others.

Remember that excellent outsourcing customer support must have these five qualities:

RESPONSIVE. It is the best characteristic of excellent outsourcing customer support. Remember that customers call you to ask for an immediate response regarding the products they purchased. Not being responsive is a mortal sin, and you are only pushing your customers away from you. Resolving their concerns as quickly as possible will make them fall in love and be loyal to your brand.

ATTENTIVE. It’s encouraging to speak with people who listen to you attentively. And being attentive is essential to the success of your business. All customers would like to talk to custom service representatives who listen very well.

NO PROMISES. It is important to keep your words. Don’t make the customers hold to your words if you think you can’t fulfill them. For instance, study the problem or issue first if it is impossible to fix it or not. However, make sure to solve the problem immediately.

BE HUMBLE. Customers are the king, and they are always right. Always remember this if you don’t want to lose your loyal customers. Don’t tell them that they are wrong and you are right. You can explain to them in the right manner that they will not get offended. Be calm in the middle of most intolerable customers.

POSITIVE ATTITUDE. All customers would like to talk to a customer service agent who makes them feel comfortable and emits a positive attitude. If customer service agents stay positive throughout their work, handling all kinds of customers is easy.

Providing excellent assistance to keep customers loyal to your brand becomes easy through outsourcing customer service. In the Philippines, FintechFactory is one of the outsourcing companies that is already proven to have the best customer service.