ONLINE FACTORY IN MEDIA
A lot has been written about us in the media. Here we have gathered some information and some articles about us that we would like to share.
Mentor to both e-commerce king Jarno Vanhatapio and outsourcing expert Peter Eriksson
Borås profile Klas Bengtsson with a past in, among others, the Office Group has over the years become involved as a mentor for young talented entrepreneurs. Among other things, he has also been a mentor to the e-commerce king Jarno Vanhatapio and the outsourcing expert Peter Eriksson in the Philippines.
From The Local Dish Market In The Philippines To Swedish E-commerce Contractor
Kristina Mero Eriksson grew up in a poor family in the Philippines with 5 siblings and 32 cousins. Met Swedish love and is today the leader of more than 130 employees who all work in Swedish E-commerce. Through a big heart and hard work, Kristina has made a very inspiring class trip.
OnlineFactory signs sponsorship agreement with Swedish elite floorball club
OnlineFactory has in many different ways been involved in floorball. You have your own team that is reigning champion of the highest Philippine league and has for several years been one of the Philippine the national team’s main sponsors. Now they are also investing in Swedish floorball through a sponsorship agreement the elite club FBC Nyköping.
“Lyko: Will reach 10 billion by lowering the conversion rate and being less data-driven!”
During the interview, CEO Rickard Lyko reveals that the fast-growing company wants to turn over SEK 10 billion in 2028. But it wants to do so by being less data-driven, lowering the conversion rate and focusing even more on strengthening its brand. A statement that probably puts ants in the heads of lots of e-retailers around Sweden.
“Come up with the business idea on the toilet at a gas station – now they will double the turnover year after year!”
Helene Arvidsson came to the base for her new business concept in the middle of a toilet visit at a petrol station. She scrolled through the feed on instagram and saw a cool pink smoothie and immediately thought WOW! Helene immediately wanted to buy the product but there was no buy button and the seed for Rawnice was sown.
“How do you manage your customer service for the coming high season?”
It does not take until the order intake increases during black week and then peaks until a few days before Christmas. Many Swedish e-retailers are now fully planning how to cope with this year’s high season.
“A Friday Aperitif with Peter Eriksson”
Peter talks about his journey of being an entrepreneur and his future projects.
“OnlineFactory launches its own Corona support for affected e-retailers in Sweden”
In the midst of the Corona crisis, OnlineFactory is growing by 40% on an annual basis and hiring new staff week by week. OnlineFactory has had some customers who have lost some of their sales, but overall, customers are growing during the crisis and thus themselves too. New customers are also streaming in on an ongoing basis.
“The Nelly founder is aiming for growth – in the midst of the crisis”
He helped launch Nelly’s online success, but sold his shares after ten years to move to the Philippines and start a small family business. It became much larger and now Peter Eriksson is aiming for growth in the midst of the corona crisis.
“Manila is quiet as in the summer cottage in Dalarna”
Swedish Peter Eriksson is quarantined in the capital of the Philippines, Manila
So you can keep customer service rolling even in crisis: “We have extremely good preparedness”
Do you want to keep your customers updated in the middle of the current pandemic? The solution can be found at the Swedish company OnlineFactory, who are used to working in stressful situations. “We are always ready to change our business,” says CEO Peter Eriksson.
Nordic Customer Service 24/7
OnlineFactory is a leading offshore player in the Philippines within Nordic customer service. Discover how OnlineFactory founder / CEO Peter Eriksson manages to start an outsourcing company that specializes in the Nordic market.
The Nelly founder’s unexpected traits – to lead the Philippines’ floorball team
The goal was to take a Swedish invention to the Philippines and now Peter Eriksson is the head coach of the Philippine floorball team. The entrepreneur behind both Nelly and more recently Online Factory was inspired by Thailand where with Swedish help went from beginner to participating in floorball World Cup.
Call center for e-commerce in the Philippines have sales of 15 million
Peter Eriksson left Sweden with his wife to start the Online Factory in Manila. The customer service generated sales of around SEK 15 million in 2018 with its outsourcing and currently has 25 Swedish e-retailers as customers, including major players such as Adlibris, Boomwatches and Photowall. According to Peter himself, their biggest competitor is the e-commerce industry’s fear of outsourcing customer service.
Sold his share in Nelly – now has over 100 employees in the Philippines
Peter Eriksson sold his share of Nelly when his ambition was to run a small company with his wife. The result was Online Factory, which with its base in the Philippines today works with outsourcing customer service. Since its inception, the company has grown by over a thousand percent and has collaborations with various companies around the world.
He left Nelly – to build a call center in the Philippines
Already in 2011 during his time at Nelly, Peter Eriksson saw the need to outsource various services. When the Qliro group bought up 100% of the company, Peter decided to move to Manila and help other Swedish e-retailers.
