Build Your Own Business Through Outsourcing

With the existence of outsourcing in our generation, we could say that businesses today are more fortunate than those who started some two or three decades ago. Before, you need a large amount of investment before deciding to start a business. There are many factors to prepare, such as office space, equipment, taxes, and hiring people to fill the required positions. But with the birth of online outsourcing, running a business becomes easier, especially to startups and those who only have a shoestring budget.

Outsourcing for customer service is one of the most in-demand and successful in the Business Process Outsourcing industry, particularly in the Philippines. Every business knows that keeping loyal customers is the primary factor to achieve success. Before, there was a misconception that putting up and maintaining online customer service was very costly, so they chose not to have one. Then, it was too late for them to realize that neglecting their customers is the primary reason for their sales decrease. Their customers were already switched to their competitors due to the failure of providing customer care. But now, through outsourcing, you can have your customer support team at a very affordable package!

Aside from outsourcing customer service, your business can also acquire great talents and experts from other countries. Outsourcing talented and creative people is a big break to expand your business horizon.

Here are other benefits you will earn when you apply outsourcing to your business:

Acquire international talents. Through outsourcing, you can bring talented staff from other countries to your company and help it grow. For example, you can outsource for your content management needs in the Philippines. There are great talented content writers, editors, graphic designers, etc., for your business’ online presence.

Save costly labor expenses. Don’t you know that you can save up to 70% on worker’s salaries when you outsource in the Philippines? There is a big difference between the remuneration of the Filipinos compared to the staff from the US and other western countries. One factor why it is possible is that there is a big difference in the cost of living in the Philippines and the US. Thus, small compensation for Filipino is already big considering that the standard of living there is simple and frugal compared to the US and other western countries. What makes this more attractive is that workers from both countries have the same education, skill, and talent.

Achieve flexibility. Aside from labor, you can save time and effort substantially. Save your time and effort in handling the very tedious recruitment process. Your outsourcing partner will provide you with the suitable employees for the jobs. You can also achieve flexibility and efficiency when you outsource your customer service 24/7. Since your business serves globally, it is expected that you have customers from other parts of the world that need to be handled. It doesn’t mean that when your business ends in your region, your service to the customers from different time zones also ends. That is a big NO. You can provide unceasing customer support to all your valued customers from all the corners of the world via 24/7 customer service.

Outsourcing customer support is an essential business strategy for business’ continuation and survival amidst economic challenges.