Customer Service in English: Your Window to the World

Though English does not have the largest native speakers, it is still considered the international and the most important language that anyone who wants to succeed globally should learn. English is also the medium if you like to learn another language. To the people who are using ESL (English as a Second Language), you can make a career in outsourcing customer service as a good customer service agent and make the customers happy and satisfied.

Outsourcing customer service in the Philippines is one of the most flourishing industries in the country. During the pandemic where many lost their jobs, outsourcing has become the saving grace for many Filipinos. It shows that the proficiency of Filipinos in English is greatly appreciated by countries such as the USA and Europe.

Outsourcing is an effective business strategy where companies from the developed countries relocate business processes to outsourcing firms in developing nations like the Philippines. One of the problems it brought is the language barrier. But it is not when you outsource in a country like the Philippines where it ranked in the 10th place in the English Proficiency. To avoid the dilemma brought by the language barrier, both business and consumer need to be English proficient in achieving clear communication. It is one of the reasons why companies from western countries, such as the USA and Europe, are attracted to outsource their business tasks in the Philippines, particularly customer service. Aside from being hardworking, hospitable, and flexible, English fluency is one of the factors why international companies choose to outsource customer support in the Philippines. So, it’s no longer surprising if the number of Filipinos working in BPO reaches 1.2 million in 2020 despite the pandemic.

Customer support in English comprises the biggest population in the outsourcing industry. And the number of international companies engaged to transfer some of their business functions is tremendously increasing. Who wouldn’t be enticed by the benefits they receive in outsourcing customer support in the Philippines? Aside from the labor and operation cost reductions, you have the chance to acquire the best Filipino experts in their field.

Several Filipinos who are not able to complete their college degrees have found a place in outsourcing customer service because of their ability to communicate loquaciously in English. They have found an opportunity for a great career and higher salaries that they can’t get when they work in non-BPO companies.

They say that English is the window to the world. And that is true as many opportunities will come if you are competitive in the English language. It is officially recognized in 80 countries and spoken widely in another 100 countries. It becomes essential in the outsourcing and e-commerce world because several big companies have offices all over the world. They need customer support in English to cater to the needs of their customers around the world.

The English language is also essential and prevalently used in Science and Technology. Almost all media platforms use English in these fields because it is easier to explain the information and details regarding these areas of knowledge. Furthermore, it is effectively said to use English or insert English subtitles if you cater to the whole world.

Undoubtedly, the English language is essential in our globalized world.

Outsourcing customer service is best done with OnlineFactory.