Stay Connected With Your Customers Through Customer Service
“It takes months to find a customer… seconds to lose one.” This quote by American football coach Vince Lombardi should be always remembered by all marketers if they want to achieve success and longevity in the business world. Stay connected with your customers via outsourcing customer service. Due to its cost-efficiency and convenience, even start-ups and small businesses can provide great online customer service to their loyal customers.
In the Philippines, outsourcing customer service became one of the most in-demand jobs when Business Process Outsourcing started in the country, and many international companies chose to entrust their customer service departments to the Filipino customer service representatives. From 2000 until today, the number of Filipinos who have been given a chance to handle the customer service of companies from different countries is increasing. After years of partnership in the outsourced customer service, the trust and confidence were already built and established a good outsourcing partnership.
Outsourcing customer support turned out to be the most convenient, inexpensive, and straightforward way of providing customer service, especially now that a substantial portion of customers moved to social media after the continuous development of the Internet and telecommunications. Instead of visiting the physical stores, they now enjoy shopping online during this time of the pandemic. Because of the quarantine and restrictions, there is an increasing demand for online customer support needs. And if you want to keep your customers loyal to your brand, you should provide customer service. By outsourcing customer service, you can also attract more customers to choose your products over your competitors who failed to provide customer support.
There are many means to stay connected with your customers. Phone calls are the oldest and still most chosen platforms by the biggest part of the customers even though there are varieties of online channels available.
In the outsourcing industry in the Philippines, call centers share the biggest part. According to the statistics, more than a million Filipinos are working in call center companies. Call centers became the supporting industry in the country as many Filipinos lost their jobs due to the pandemic. The demand for outsourced customer service employees increases because many customers choose to do their activities online. It turns out that the pandemic stands as a drive for many e-commerce companies to outsource their customer service.
Aside from phone calls, several channels for communication are available for customers’ choice. They can choose between live chat, e-mail, and different social media platforms for their convenience. By outsourcing customer support and with the help of these platforms, your business can achieve the benefits of outsourcing, such as cost reduction, flexibility, and efficiency. You can also acquire highly skilled workers from different countries who will handle your online customer support effectively. Remember that companies that offer different channels of customer care have the advantage of accumulating more customers. It is important to understand that the battle in marketing can not only gauge the quality of the brand but most importantly on how you handle your customers.
Through outsourcing customer service, you can pamper your customers with their needs. You can convert your small business into a successful one and build a profitable business via outsourcing.
