The Philippines Being Top in Outsourcing Customer Service

The Philippines, aside from its hot weather, is popular with its warm citizens. So, it’s not surprising why this country is still the most favorite outsourcing destination for call centers across the globe. Filipinos possess the qualities of call center agents to achieve great online customer services, such as friendliness, empathy, sincerity, and work passion.

Aside from that, many companies from different countries, particularly the US and UK, choose to outsource customer service in the Philippines because of the excellent English proficiency of the Filipinos. Based on the statistics, Filipinos have a literacy rate of 97.9% and ranked second in Asia and 20th in the world in English proficiency. Customer service serves customers who speak different languages, and they use English as the medium of communication to assist them.

Despite the economic difficulties brought by the COVID-19 pandemic, outsourcing customer service in the Philippines continue to expand and give many more job opportunities to Filipinos who speak English fluently and are hardworking. And we will show you other reasons why the country is the most preferred outsourcing hub for call centers.

The people themselves are the main reason why many international companies decided to outsource their customer service in the Philippines.

Polite and respectful to elders and people with high-ranking positions in the organization. These two characteristics have been instilled in Filipinos from their childhoods until they become mature. Politeness and respect are the two essential traits that customer service agents should possess. They can appease angry customers of their well-mannered character. So, customer complaints can be converted to sales when they speak to a polite agent despite their unpleasant experience.

Impeccable care to customers. A perfect caring for customers is what makes Filipino customer service agents differ from other nationalities. The majority of them are attentive and cautious of other people. And caring for others is extended in work, especially handling the concerns and issues of customers.

Willingness to fulfill the work even beyond their working time and job descriptions. Naturally, Filipino workers want to finish their work overtime for the satisfaction of the customers.

Good intercultural communication skills. Filipinos can adapt to the foreigners’ cultural traits and characters because the Philippines was colonized by different countries such as Spain, Japan, and the US. They are exposed and well-equipped to the different cultures.

Considerate and sensitive to other people’s feelings. Filipinos can handle even the toughest situation of customer service. They can convey the message carefully and clearly. They don’t need to be frank and straight, but their words can make customers understand the situation.

Outsourcing customer service in the Philippines is one of the economic pillars of the country and helps many Filipinos to work in this time of the pandemic. And to return this great chance to work in the outsourcing industry, they promise to serve your customers to the best they can. Great customer service means huge sales and profits.

FintechFactory in Manila offers not only outsourcing customer service, but they can help you with your influencer marketing and content management needs.