Three Reasons Why Outsourcing in the Philippines is The Best Choice
The overseas Filipino workers are considered the modern heroes in the Philippines. Because of the large number of dollar remittances from them, the country’s economy keeps floating despite economic challenges and increasing poverty, especially in the time of the COVID-19 pandemic. But when outsourcing in the Philippines started to flourish, the situation was reversed. International companies transfer their business tasks in the country, such as outsourcing customer service, to Filipino experts. Many Filipinos discovered great job opportunities in the BPO Industry and chose it as their lifetime career.
There are several factors why many companies from different countries are enticed to outsource customer service in the Philippines and continue to entrust their business tasks to the Filipino workers. But we will discuss the top three reasons:
English Proficiency. Although the Philippines has its native tongue (Tagalog), English is the second and official language of the majority of the population of the country. It was taught to the Filipino children even though they aren’t yet entering the proper schooling. English is also used in various media channels, mediums of learning, entertainment, public speaking, and many more. International clients, particularly from English-speaking countries, are confident that Filipino outsourcing customer service agents can effectively handle their customers from different parts of the world. In addition to that, the multilingual skills of the Filipinos are also getting higher. So, a language barrier is no longer a problem if you choose to outsource your customer service in the Philippines.
Quality and Cost-Efficiency. One of the reasons why international businesses were like mushrooms that sprouted in the Philippines is they achieved the cost-effective strategy it gives, but with high-quality work. They discovered that they could save up to 70% on labor expenses when outsourcing customer support in the country than in countries like the US and UK. Aside from that, they are paying less to high-quality workers.
Highly-Skilled and Expert Workers. Filipinos are a bunch of highly skilled and talented people. Several international companies that want to maintain good customer care for their patrons all over the world decide to outsource their customer service in the Philippines. They are confident that their customers are in good hands because being highly skilled and expert are already proven to the Filipinos. Aside from customer service, BPO companies in the country offer professional individuals who excel in a multitude of fields such as human resources, administrative tasks, IT, content management, and influencer marketing. Filipinos are not only skilled and expert, but they are also excellent in work ethics. They are naturally humble, hardworking, flexible, and friendly. These characters help to build a harmonious relationship between your company and the customers.
Strong government support. You can’t deny how the Philippine government fully supports the BPO industry in the country because it brings great revenues and is considered as one of the economic pillars of the country. In return, the government grants tax and non-tax incentives to support foreign investment. In addition to that, the education department includes BPO-related curricula in some universities and in the official technical school of the country called TESDA or Technical Education and Skills Development Authority. Through this, Filipinos who want to work in BPO companies will undergo special training in preparation.
It’s fun and exciting to outsource your customer service and other business functions in the Philippines. You will not only attain a cost-effective way of running a business, but you can also work with one of the best staff in the world.
