There are many reasons why e-merchants choose to outsource all or part of their customer service. Packing and sending incoming orders is difficult to outsource as it requires someone to do this physically in a warehouse. This can of course also be outsourced via 3PL, third-party warehouses. But above all, customer service works really well to handle remotely.
More and more Swedish e-retailers have opened their eyes to outsourcing customer service in recent years. Especially during the pandemic, where restrictions made it necessary to work remotely regardless. Entrepreneurs who were previously unsure about putting all or part of their work at a distance have now realized the many benefits of such an arrangement. In this article, we list three of the top reasons why outsourcing customer service is so profitable.
Here are three strong reasons why you should consider
outsourcing customer service:
Cost effective
Outsourcing customer service is very cost-effective compared to having your own staff on site. Especially in Sweden, where employer contributions are high. When you outsource customer service through OnlineFactory, you get a fixed hourly rate that is always the same 24/7/365, regardless of whether it is daytime in the middle of the week or on Sundays. There are no start-up fees or anything other than the actual hourly rate for the staff who work for you.
Flexible
Flexibility is a strong advantage when scheduling your staff. When you outsource customer service, you are free to choose how you want to schedule staff. For example, if you have parts of your customer service in place at your local office during the day, you can advantageously schedule your outsourced staff on evenings and weekends. In this way, you have customer service ready to take care of incoming matters when it is really needed.
Scalable
Through high flexibility, you have the opportunity to adjust your staffing to be able to quickly meet seasonal peaks where extra resources are indispensable. At the same time, you can easily scale down the business when your industry is in low season and the volume of needs decreases.
OnlineFactory is accustomed to rapid fluctuations and specializes in being able to quickly add resources to its customers when needed.
Read more about
outsourcing customer service at OnlineFactory.asia
We are happy to book a meeting where we look at a tailor-made arrangement that suits your business!
