OnlineFactory is investing in strengthening customer service in the Swedish Christmas shop with more than 100,000 extra hours

Based on last year's explosive growth, OnlineFactory is investing in recruiting a record number of people. This is partly due to existing customers, such as Adlibris, indicating an increased need for extra services, but also because ChatFactory has become a bigger success than expected.

ChatFactory is a service that gives smaller e-retailers the opportunity to compete with the larger companies on the same terms. By sharing agents with other companies, they can offer customer service 24/7 in all languages, an "on-demand solution for customer service".

"The smaller e-retailers must face the global competition with the opportunity to respond to customers 24/7. Today, it is a matter of course for a customer to be able to get in touch with the company's customer service around the clock. Languages ​​should also be managed in the same way. This means that the smaller e-commerce companies cannot compete on the same terms and that the cost becomes extremely high with a 24-hour staffing. Through ChatFactory, they share resources with other companies and then have the opportunity to have the same level of service as the larger e-commerce companies."

"From the start, we have chosen to focus 100% on being the best at helping e-commerce companies and we can see that we are getting more and more requests from new customers. What is also gratifying is that our existing customers are constantly increasing their volumes with us. ChatFactory now has the opportunity to help an e-commerce company from the start until they reach really large volumes."

Onlinefactory.asia is today the leading Nordic company within the call center for e-commerce companies and influencer marketing from the Philippines.