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A Friday Aperitif with Peter Eriksson
30 May 2020

Peter talks about his journey of being an entrepreneur and his future projects. Watch the full video!

OnlineFactory launches its own Corona support for affected e-retailers in Sweden
21 April 2020

In the midst of the Corona crisis, OnlineFactory is growing by 40% on an annual basis and hiring new staff week by week. OnlineFactory has had some customers who have lost some of their sales, but overall, customers are growing during the crisis and thus themselves too. New customers are...

The Nelly founder is aiming for growth – in the midst of the crisis
19 April 2020

He helped launch Nelly's online success but sold his shares after ten years to move to the Philippines and start a small family business. It became much larger and now Peter Eriksson is aiming for growth in the midst of the corona crisis. Read more details!

Manila is quiet as in the summer cottage in Dalarna
7 April 2020

Swedish Peter Eriksson is quarantined in the capital of the Philippines, Manila Watch the full video!

So you can keep customer service rolling even in crisis: “We have extremely good preparedness”
31 March 2020

Do you want to keep your customers updated in the middle of the current pandemic? The solution can be found at the Swedish company OnlineFactory, who are used to working in stressful situations. "We are always ready to change our business," says CEO Peter Eriksson. Read more details!

onlinefactory customer support
Benefits of Outsourcing Customer Service
02 December 2019

Having a fully functioning and professional customer service inhouse is something that can take up a large part of a company's resources. You need staff who can work in several different channels and if you sell in several markets, your customer service also needs to be able to handle several...

online factory call center agents
OnlineFactory is investing in strengthening customer service in the Swedish Christmas shop with more than 100,000 extra hours
24 October 2019

Based on last year's explosive growth, OnlineFactory is investing in recruiting a record number of people. This is partly due to existing customers, such as Adlibris, indicating an increased need for extra services, but also because ChatFactory has become a bigger success than expected. ChatFactory is a service that gives...

online factory nordic sme award
OnlineFactory have been awarded with the “SME of the Year 2019” at the Nordic Awards in the Philippines
October 23, 2019

The Nordic Awards is an event organized by the Nordic Chamber of Commerce (NordCham). NordCham has been working to strengthen the business relations between the Nordic countries and the Philippines. The judges at the event were the Ambassadors of the Nordic countries. OnlineFactory is a BPO specialized in offshore outsourcing,...