NEWS
OnlineFactory reached a new milestone on October 30 with the inauguration of an extra office floor. This is the second expansion in the company’s 11-year history.
His journey from simple conditions to multiply awarded world artists is an astonishing success story. This is the story of Jon-Joven Uy, who now begins a new chapter at OnlineFactory, in the role of Vice CEO. Follow along throughout a fast-paced life and be inspired by the lessons along the way.
More and more Swedish e-retailers have opened their eyes to outsourcing customer service in recent years. Especially during the pandemic, where restrictions made it necessary to work remotely regardless. Entrepreneurs who were previously unsure about putting all or part of their work at a distance have now realized the many benefits of such an arrangement. In this article, we list three of the top reasons why outsourcing customer service is so profitable.
That Rolf is overqualified for his work in customer service is, to say the least, an understatement. With a master's degree in literature and a Masters of Business Administration (MBA), Rolf is used to higher positions but today very satisfied with his life at OnlineFactory in the Philippines where he works for the Swedish e-retailer Bemz.
Jana and her future husband Mikael were at IKEA to buy a sofa. They found a really nice sofa that they wanted but there was a problem: The sofa legs were boring and not directly personal! On the way home in the car from IKEA, the idea for Prettypegs was born.
Seven years ago, Roger Soller was unemployed on the island of Mindoro. It is a few hours’ drive in the south of Manila. Brother Rholly called him with a job offer as a caretaker in Manila. Roger took the chance immediately and moved to Manila a few days later.
During the interview, CEO Rickard Lyko reveals that the fast-growing company wants to turn over SEK 10 billion in 2028. But it wants to do so by being less data-driven, lowering the conversion rate, and focusing even more on strengthening its brand.
Johan Jedåker was together with another candidate called for a job interview as a customer service employee at OnlineFactory in the Philippines. The other candidate missed his job interview and Johan got the job. He has now advanced to operations manager and is currently responsible for more than 150 employees.
Harald Fries began his career as a researcher in economics. He then worked as a computer salesman at Ericsson in Stockholm where he met his wife Susan from the Philippines. Today he is Sweden's ambassador to the Philippine capital Manila.
