Why is the Philippines recognized as one of the best Outsourcing Hubs?

Before the onset of the COVID-19 pandemic in 2020, the Philippines’ economy was considered one of the most dynamic in the East Asia Pacific Region. Poverty and the unemployment rate became a nation’s problem for so many years. But with the strong leadership of incumbent President Rodrigo Duterte, this small archipelagic country is looking forward to a better and more progressive economy in the future.

Aside from remittances of millions of OFW (Overseas Filipino Workers) work in all corners of the world and the compelling tourism industry in the country, outsourcing is another factor why the Philippines is included in one of the developing nations, not only in Asia but across the globe. It is also why the country continues to float and the labor pool is only slightly affected by the pandemic.

Since the beginning of outsourcing in the Philippines in 2000, international companies that choose to outsource customer service in the country are recurring. New clients are increasing after they hear how cost-effective and helpful outsourcing is to their company. Due to the unprecedented success of outsourcing, it is not surprising if the Philippines is recognized as one of the favorite outsourcing hubs in the world.

Here are some of the proofs of outsourcing achievement in the country:

• In 2010, the Philippines was recognized as the BPO capital in the world.
• In 2018, the outsourcing industry is one of the helping hands to raise the country’s GDP (Gross Domestic Product.)
• Approximately 1.2 million Filipino BPO employees are working in different positions. Customer support, influencer marketing, content management, IT services, administrative tasks are some of the in-demand outsourced jobs that international clients offer in the country.
• The Philippine government fully supports the BPO industry. One proof of strong government support is the tax incentives given to BPO companies. Furthermore, there is a law implemented for the benefit of outsourcing, such as the Republic Act 10844. It reinforces the BPO industry in the country by legalizing a strict data policy.
• Outsourcing careers received great importance in the Philippines by giving basic education for IT-BPO under one of the branches in education in the country, TESDA or Technical Education and Skills Development Authority.

Furthermore, there are three reasons why outsource customer service in this country has reached success and became one of the top outsourcing destinations in the world.

• English is the second and official language — although Filipinos have their native language, English is considered a second language and is widely used in different forms of communication as a medium of teaching, media and entertainment, social media, and various methods of learning and communication. Therefore, Filipino English fluency attracts companies in different countries like the US and European countries.
• Cheap labor cost but outstanding skills and performance — there is a big difference in remuneration rate between Filipino workers and workers from the developed nations. Your company can save up to 70% in labor costs when you outsource customer support in the Philippines.
• Filipinos are proven to be respectful, emphatic, and patient — further elaboration is no longer needed to explain these quality traits of the Filipinos. A clear proof is the millions of Filipinos who are working in many countries. You can find Filipinos in almost every country.

In the Philippines, there are more or less 800 outsourcing companies that cater to the services needed by international clients from different nations. Online Factory is one of the outsourcing firms that has proven to be another most trusted and reliable partner for seven years and counting. Visit their website and find out how they can help your company achieve your dream.